PTCL upgrades customer service centers

ISLAMABAD: Pakistan Telecommunication Company Ltd (PTCL) has upgraded its contact centers for the maximum facilitation of its customers.

PTCL Contact Centers which previously were man-reliant have now been advanced and developed into a process-oriented Contact Centers with multi-segmented approach to handle both in-bound and out-bound customers according to their needs by using state-of-the-art technology.

The Contact Centers have been improvised by settling guidelines together for efficiencies and effectiveness and keeping in mind the aim to provide First Call Resolution and better customer services, said a press release issued here on Monday.

PTCL is also in the process of developing an effective online interface through which customers would be able to order PTCL's products. This unique web portal will enable customers to manage their accounts and billing as per convenience of their time and location.

Customers will be facilitated to submit their suggestions and feedback regarding all services provided by PTCL.