Slow internet issue caused by faulty submarine cable resolved in record time: PTCL
Telecom company says teams worked tirelessly to restore services
January 16, 2025
- AAE-1 outage has been resolved in record time: PTCL.
- Earlier, ad hoc bandwidth added to system to resolve issue.
- PTCL manages AAE-1 along with 2 other submarine cables.
The Pakistan Telecommunication Company Ltd (PTCL) has said that slow browsing issue caused by fault in the international submarine cable has been resolved in record time.
“We are pleased to inform you that the slow browsing issue caused by the international submarine cable AAE-1 outage has been resolved in record time,” the telecom firm said in a statemen on Thursday.
It said the teams worked tirelessly to restore services, and “we sincerely appreciate your patience and understanding during this time”.
Last week, the Pakistan Telecommunication Authority (PTA) said that the degradation of internet services across the country was resolved through the incorporation of a temporary bandwidth into the system.
An ad hoc bandwidth was arranged and added in the system to address the issue of degradation of Internet services due to fault in AAE1 submarine cable on January 2, 2025, as per the statement.
"Now there is no degradation of Internet services across the country," the PTA had said.
The PTCL manages the AAE-1 along with two other submarine internet cables, SMW-4 and IMEWE (India-Middle East-Western Europe).
The auxiliary connections from these cables reach Karachi. The SMW-4 and IMEWE have landing stations at Hawksbay Beach, while the AAE-1 lands at Clifton Beach.
Transworld Associates operates SMW-5 (South-East Asia-Middle East-Western Europe-5) as well as regional cable TWA-1 from Karachi to the UAE and Oman, connecting internet traffic from Pakistan with the international hubs in the Gulf countries.
The Cyber Internet Services Ltd operates ‘PEACE’ cable originating from China and terminates the land route at Misri Shah area, DHA Karachi, to enter the sea on way to Europe.
